Refund policy

Thank you for shopping with us at Urn Centre Australia. We value your satisfaction and want to ensure a positive experience with our products. If you are not entirely satisfied with your purchase, we offer a refund within 1 week of receiving your order.

Eligibility: You are eligible for a refund if you contact our support team within 1 week of receiving your order, regardless of the reason. We understand that circumstances may change, and we are here to assist you in resolving any issues.

Return Process: To initiate the refund process, please email our support team at - info@urncentre.com.au - Our dedicated team will guide you through the necessary steps and provide further instructions on returning the product. Please note that you will be responsible for the return shipping costs.

Refund Processing: Once we receive the returned product, we will inspect it to ensure it is in its original condition. Upon approval, we will initiate the refund to the original form of payment used during the purchase. Please allow 34 days for the refund to be processed and reflect in your account. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Exceptions: Used, customised or personalised products are non-refundable unless they arrive damaged. In such cases, please contact our support team immediately, and we will work with you to resolve the issue.

Contact Us: If you have any questions or require assistance regarding your refund, please don't hesitate to contact our support team at info@urncentre.com.au  We are here to help and will gladly address any concerns or inquiries.

Please note that this refund policy applies only to purchases made through our website. If you purchased our products through a third-party retailer, please refer to their refund policy for further assistance.

We appreciate your understanding and cooperation. Your satisfaction is our priority, and we strive to provide exceptional products and customer service.